Shipping
Shipping Methods:
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Machine Kits:
Machine kits are shipped as multi-piece shipments. In North America, shipping is handled by UPS Ground, while DHL Express manages international deliveries. -
Assembled Machines:
Assembled machines are shipped in crates and are available for delivery only within Canada and the USA via ground shipping. If your drop-off location requires a liftgate service or is in a residential area, additional delivery fees may apply.
Customs Clearance: To facilitate smooth customs clearance, kits are listed on the commercial invoice as basic items such as “manufactured steel components” or “electrical motors and controllers.” This approach helps avoid complications that may arise when a single item is distributed across multiple boxes.
Bulk Orders: For customers purchasing multiple machines or kits, we offer the option to ship them in a single crate, significantly reducing shipping costs.
Special Shipping Arrangements: If you require any special shipping arrangements, please indicate your needs on our Contact Us page, and we will work with you to accommodate your request.
Taxes and Import Fees
Canadian Sales: We are based in Canada, so all sales to Canadian customers are subject to tax at your applicable provincial rate.
International Sales: For deliveries outside of Canada, we do not charge tax. However, you are responsible for paying any local taxes, import duties, and clearance fees upon entry. These charges will be billed to you separately by the courier.
Shipping Charges: Our shipping charges, including any offers of free shipping, cover only the costs of transport and insurance.
Import Fees (U.S.): Most DMC2 machines and kits generally incur less than $100 in total fees when imported into the United States, this is an average based on past shipments and not a guaranteed amount.
Returns, Refunds Warranty
Parts Exchange: We offer a 60-day parts exchange period for new and unused parts. This timeframe allows you ample opportunity to assemble and test your DMC2 kit or assembled machine, and to identify any components that may be defective or missing upon arrival.
Exclusions: Please note that this exchange policy does not cover items that have been used or damaged due to normal wear, improper use, or assembly errors (e.g., consumables, end mills, bent parts during assembly, stripped bolts, etc.).
Refunds and Exchanges: Due to the complexity of our machines and the associated high shipping costs, we do not offer refunds or exchanges on entire kits or machines. We only provide exchanges for individual components if necessary. All sales are final, and we reserve the right to decline any replacements, returns, or refunds at our discretion.
Assembly Errors: We understand that mistakes can occur during assembly. It’s not uncommon to bend a ballscrew, spill ball bearings from linear rails, accidentally bend panels, or drop and break a fragile component. To accommodate for this we stock spare components for all parts of our machines and offer replacements at factory prices when needed. Our goal is to ensure that everyone can get their machine up and running as quickly as possible with ease.